Returns & Exchanges

At Sprocket Printers, we stand behind our technology with a 30-day satisfaction guarantee. If your printing equipment does not meet your professional standards, we offer hassle-free returns on all hardware and unopened accessories.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the printer and all original cables, manuals, and components back into the original protective packaging to prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it clearly to the outside of the box, ensuring all previous shipping labels are covered.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.